RSS Hello there! If you are new here, you might want to
subscribe to the RSS feed for updates on this topic.

ITNCharlestonTrident and ITNLehighValley earn national recognition for volunteerism and excellence in operations

December 19, 2014

Volunteer of the Year demonstrates commitment
by donating nearly half of his $500 prize back to

CHARLESTON, S.C. and BETHLEHEM, Penn. — Dec. 19, 2014 – ITNAmerica, the only national nonprofit providing dignified transportation for older and visually impaired people, is proud to announce the winners of its national annual awards for volunteerism and excellence in operations.

Dick Giffen, a volunteer driver and founding Board Member for ITNCharlestonTrident, received the 2014 Max and Helen Israelite Volunteer of the Year Award for the 8 years of dedicated volunteerism and thought leadership he has brought to the South Carolina-based ITN.

“Dick has been, and continues to be, a valuable asset to ITNCharlestonTrident in his capacity of volunteer driver, member of the ITNCharlestonTrident Volunteer Committee, and member of the Board of Directors,” said ITNCharlestonTrident Executive Director Jim Ledbetter. “Dick brings professionalism, respect for seniors, and a willingness to help that goes above and beyond expectations to his interaction with member riders, volunteers and the paid staff of ITNCharlestonTrident.”

As a testament to his commitment to ITN, Dick immediately donated $200 of his $500 award back to ITNAmerica. “Truthfully, this act of kindness was not so surprising to me since I have seen evidence of your generous nature many, many times over the years,” said ITNAmerica founder and president Katherine Freund. “It is people like you that make me so proud of this organization. You make a real difference in peoples’ lives and have been a valued leader in bringing ITN service to others across the country.”

Karen And Adele Durgin Award

Karen Shiavone (left) receives the award from ITNLehighValley Board Chair Adele Bon Shannon (right).

Karen Shiavone, Operations Manager for ITNLehighValley, received the 2014 Karl Durgin Award for her commitment to operational excellence and customer service. Karen was part of ITNLehighValley from the day the Pennsylvania-based ITN affiliate gave its first ride in October 2013.

“Patience, tact, humor and unfailing courtesy describe Karen’s interactions with both riders and volunteers each and every day, and are a tribute to her respect and genuine concern for those we serve,” said Lois Favier, Executive Director of ITNLehighValley. “The first year success of ITNLehighValley and glowing customer feedback for our ride service would not have been possible without Karen’s dedication and unrivaled work ethic.”

Dick and Karen were among hundreds of volunteers and dozens of ITN staff members eligible for these annual awards.

Media inquiries:
ITNAmerica: Lisa Wolff, Marketing & Communications Manager, 207-591-6942
ITNCharlestonTrident: Jim Ledbetter, Executive Director
ITNLehighValley: Lois Favier, Executive Director

About ITNAmerica
ITNAmerica® is America’s only national, non-profit, community-based transportation service for older people and people with visual impairments, providing door-through-door and arm-through-arm service. ITN began as a single transportation service in Portland, Maine nearly 20 years ago and has since grown into a network of 27 affiliated communities in 21 states from coast to coast. Learn more online at

About the Max & Helen Israelite Volunteer of the Year Award
The Max and Helen Israelite Volunteer of the Year Award was created by their children, Larry and Neita, to honor their parent’s memory and commitment to Tzedakah, the belief in righteousness and charity. Max Israelite was a founding Board member for ITNPortland, the first ITN affiliate established 20 years ago in June 2015.

About the Karl Durgin Award for Excellence in Operations Award
The Karl Durgin Award for Excellence in Operations Award was created to recognize dedication to the mission of serving older people – a spirit that Karl brought to his long-standing position with ITN every day. This award recognizes the human qualities that are at the heart of the ITN brand: relating to members and their families in a kind and caring manner, problem solving, maintaining a positive attitude, and consistently upholding the efforts colleagues and the ITN mission.

Tags: ,